Customer Support

How do I register?

You can register by clicking on the "Create an Account" link at the left hand side of the log in page. Please provide the information in the form that appears. You may review the terms and conditions before providing the registration information.

 

Are they any charges for registration?

No. Registration on PepperVan.com.au is free.

 

Do I have to necessarily register to shop on PepperVan.com.au ?

You can surf and add products to the cart without registration, but only registered shoppers will be able to checkout and place orders. Registered members must be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 

Can I have multiple registration?

Each email address and contact phone number can only be associated with one Peppervan.com.au account.

 

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your PepperVan.com.au account. But please check whether delivery is available on those addresses.  However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses, you need to place them as separate orders. 

 

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one PepperVan.com.au account only.

 

What is My Account?

My Account is the section you reach after you log in at PepperVan.com.au. My Account allows you to track your active orders, view your order history and update your contact details.

 

How do I reset my password?

You need to enter your email address on the login page and click on forgot password. An email with a reset password link will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team

 

When will I receive my orders?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. 

 

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the suburbs which ensures timely and accurate delivery to our customers.

 

How do I change my delivery info?

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right-hand corner and go to the "My Addresses" section to change your delivery address. Please note we offer delivery only to the suburbs mentioned in our website.

 

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

 

Will someone inform me if my order gets delayed? 

In case of a delay, our customer support team will keep you updated about your delivery. 

 

What is the minimum order for delivery?

There is no minimum order for delivery, but we charge a nominal delivery charge as $4.99. No delivery charge applicable for orders above $19.99. PepperVan.com.au has the right to change the delivery charge and minimum order for free delivery eligibility without prior notice.

 

Can I change my order delivery slot after placing an order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

 

How do I add or remove products after placing an order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

 

How do I check the current status of my order?

To check the status of your order by log into PepperVan.com.au account and select “My Orders” in “My Account” page

 

When and how can I cancel an order?

You can cancel an order 2 hours before delivery by contacting our customer support team. You will be charged a cancellation fee of $1 if you have paid by card. 

 

How do I contact the customer service?

Our customer service team is available throughout the week, from 8am to 9pm. They can be reached at 0405513907 or 0410961314 or via email at support@peppervan.com.au

 

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